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Tenant Handbook

Property Management

The Property Management staff of the Crystal Mall buildings is dedicated to making your work environment as safe and pleasant as possible.

The Property Management Office for 1800 and 1901 S. Bell Street is located at:

1901 South Bell Street
Suite 150
Arlington, VA 22202
 
Phone: (703) 415-1452
Fax: (703) 413-7908
 
Office Hours: 8:00 am – 5:00pm, Monday - Friday

The following personnel are available to address your needs: 

Title Name Phone Number E-Mail
Property Administrator Boye Aromire (703) 415-1452 baromire@jbgsmith.com
Asst. Property Manager Rose Bernedo (703) 415-1452 robernedo@jbgsmith.com
Portfolio Manager Ebony Landon (703) 415-1452 elandon@jbgsmith.com
Vice President Marty Freeman (703) 842-2993 mfreeman@jbgsmith.com

 

The Property Management Office for 1801 S. Bell Street is located at:

1611 North Kent Street
G2 Level
Arlington, VA 22209
  
Phone: (703) 276-0088
Fax: (703) 525-9542
Office Hours: 8:00 am – 5:00pm, Monday - Friday

 The following personnel are available to address your needs: 

Title Name Phone Number E-Mail
Regional Manager Frank Zambrano (240) 333-7715 fzambrano@jbgsmith.com
Senior Vice President Kathryn Clement (240) 333-7659 kclement@jbgsmith.com

 

In addition to the Property Management staff, the Tenant Service Center (TSC) is available 24 hours a day, seven days a week, 365 days a year to assist tenants after normal business hours, weekends, holidays and during emergencies. The Tenant Service Center staff can be reached at (703) 769-1250.

The Tenant Service Center (TSC) is located on the first floor of 2345 Crystal Drive, Arlington, Virginia.  From this location, the TSC serves as the operational control center and emergency response center for al lof JBG SMITH’s tenants. The TSC has a back up emergency generator and stand alone Uninterruptible Power System (UPS) so it can operate during power outages and severe weather.

  • Introduction
    • Welcome
    • About JBG SMITH
    • Operating Instructions
  • Building Operations
    • Property Management
    • Tenant Service Center
    • Holidays
    • Rent Payment
    • Security Operations
  • Building Access
    • Building Hours
    • Deliveries
    • Loading Docks
    • Messengers
    • Solicitation
    • Visitor Access
  • Building Security
    • Building Access Control Systems
    • Lost and Found
    • Private Alarm Systems
    • Property Removal/Stolen Property
  • Emergency Preparedness
    • Fire and Life Safety
    • Floor Warden Team Training
    • Tenant Emergency Plans
  • Emergency Procedures
    • Contact Numbers
    • Active Shooter
    • Bomb Threat Emergency
    • Civil Disturbance
    • Elevator Malfunction
    • Fire Emergency
    • Flooding Emergency
    • Medical Emergency
    • Power Failure Emergency
    • Severe Weather
    • Toxic Hazards Emergency
  • Building Services
    • Building Signage and Directory
    • Elevators
    • Energy Conservation
    • Forms
    • HVAC
    • Janitorial Service
    • Mail Service
    • Recycling
    • Service Requests
    • Storage
  • Policies and Procedures
    • Certificate of Insurance
    • General Rules and Regulations
    • Holiday Decorations
    • Moving Policy
    • Occupancy Permit
    • Smoking Policy
    • Tenant Alterations
    • Sublease and Assignment Guide

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